Ticket OD-005
Lars Poulsen
Age 3 min · Suggested action: Trigger urgent Fraud/Card workflow before any customer reply.
Der er to kortbetalinger jeg ikke genkender. Bloker mit kort med det samme og få pengene tilbage.
Raw intake to structured package
Der er to kortbetalinger jeg ikke genkender. Bloker mit kort med det samme og få pengene tilbage.
Trigger urgent Fraud/Card workflow before any customer reply.
Outcome
No draft / escalation
A customer-facing draft would create risk. Route to the required workflow first.
No customer draft generated
This is an intentional safety outcome, not a generation failure.
Possible fraud/card-block request detected. A normal support draft would delay the required operational action.
Trigger urgent Fraud/Card workflow before any customer reply.
Review replay
Every reviewer action is persisted for audit and interview walkthroughs.
- ESCALATE TICKET
Possible fraud/card-block request detected. A normal support draft would delay the required operational action.
Actor: Jiajia / CS reviewer · Area: ticket_review - ENGINEERING ESCALATION CREATED
Serious bug escalated to Engineering because high-risk routing must not be auto-fixed by AI.
Actor: Jiajia / CS reviewer · Area: bugs - ESCALATE TICKET
Reviewer added internal note for no-draft case.
Actor: Jiajia / CS reviewer · Area: ticket_review - ESCALATE TICKET
Possible fraud/card-block request detected. A normal support draft would delay the required operational action.
Actor: Jiajia / CS reviewer · Area: ticket_review - ESCALATE TICKET
Possible fraud/card-block request detected. A normal support draft would delay the required operational action.
Actor: Jiajia / CS reviewer · Area: ticket_review - ESCALATE TICKET
Possible fraud/card-block request detected. A normal support draft would delay the required operational action.
Actor: Jiajia / CS reviewer · Area: ticket_review