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Medium riskEnglishconfig issue

Ticket TCK-1024

NordicHome ApS

Age 04/06/2026 · Suggested action: Create merchant alias "Elgiganten Fields" → "ELGIGANTEN DK" after Finance Ops approval.

Customer message

A receipt from Elgiganten Fields was uploaded but it did not match the card transaction for 1,299.00 DKK.

Raw intake to structured package

Raw intake
Receipt not matched to transaction
Intercom · Priority HIGH

A receipt from Elgiganten Fields was uploaded but it did not match the card transaction for 1,299.00 DKK.

Structured package
CONFIG_ISSUEMEDIUM

Create merchant alias "Elgiganten Fields" → "ELGIGANTEN DK" after Finance Ops approval.

Outcome

Draft ready for review

Cautious reviewed draft

Account or policy evidence affects the answer. Do not overpromise.

Draft review

Editable in the real HubSpot composer. This surface keeps the decision visible.

We found that the receipt and transaction use different merchant naming variants. Our ops team is reviewing a merchant alias update so future receipts can match correctly.

Review replay

Every reviewer action is persisted for audit and interview walkthroughs.

No reviewer action recorded yet. Use Accept, Discard, or Escalate to create the first audit event.