← Back to queue
High riskEnglishproduct bug

Ticket TCK-1060

Harbor Analytics

Age 04/06/2026 · Suggested action: Create engineering escalation with SQL evidence, logs, and reproduction steps.

Customer message

The receipt amount/date/merchant alias all match, but the matching job skipped the transaction.

Raw intake to structured package

Raw intake
Receipt should match but matching job skipped it
Intercom · Priority URGENT

The receipt amount/date/merchant alias all match, but the matching job skipped the transaction.

Structured package
PRODUCT_BUGHIGH

Create engineering escalation with SQL evidence, logs, and reproduction steps.

Outcome

No draft / escalation

No draft / escalation

A customer-facing draft would create risk. Route to the required workflow first.

No customer draft generated

This is an intentional safety outcome, not a generation failure.

Create engineering escalation with SQL evidence, logs, and reproduction steps.

Required next action

Create engineering escalation with SQL evidence, logs, and reproduction steps.

Review replay

Every reviewer action is persisted for audit and interview walkthroughs.

No reviewer action recorded yet. Use Accept, Discard, or Escalate to create the first audit event.